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BDO release statement on unauthorized transaction incidents

BDO release statement on unauthorized transaction incidents

Official statement of BDO Unibank about the recent incident where account holders got unauthorized transactions that happened on their accounts.


Official Statement
BDO Unibank

BDO Unibank has been informed about One-Time Pin (OTP)-related concerns. The Bank would like to assure its clients that it is looking into each of the cases and will revert back to those who have been affected.

BDO continues to remind clients to never share login information like username and password, and OTP. For added protection and security, clients are encouraged to regularly change the passwords of their online bank account.

Clients may report suspicious incidents to [email protected] or get in touch with its representatives and look for BDO Customer Care with a blue verified checkmark from Facebook. Clients may also call its hotline at 8631-8000 or email BDO at [email protected]

The official statement of BDO Unibank