Thrift banks assure of continued banking services

Thrift banks assure of continued banking services

The Chamber of Thrift Banks (CTB) has assured the banking public of continued banking services under stricter quarantine measures and highly encourage its clients to shift to digital transactions.

CTB in a statement said it wants to “assure the public of continued banking services, even amidst the omicron surge.”

A man uses a GCash Mastercard at an automated teller machine (ATM) (Muntinlupa PIO)

“Most (if not all) of our member-banks’ branches/units and branch lite units are open to serve the public. While there are some bank branches that are closed in certain areas due to affected employees of the banks, the banks rotate their people to keep other branches open,” said CTB.

The group said customers “can transact in any open branches nearby, plus, digital platforms – mobile banking, online onboarding and ATMs are available” and that the banks have split teams in all their branches since the start of the pandemic. This is to allow for continued operation “when one team is exposed and must be quarantined.”

“The banks maximise the use of contact centres and use of digital channels (Instapay, Pesonet, QR code facility and payment providers) and cash agents. Their relationship managers also work from home and utilise their remote tools to continue to service their clients,” said CTB.

Last Friday, Jan. 7, the Bangko Sentral ng Pilipinas (BSP) has issued its own public assurance of continued supply of cash and services under Alert Level 3.

The BSP reminded all its supervised financial institutions or BSFIs to “strictly observe minimum health protocols to safeguard the safety and well-being of bank personnel and customers.”

The BSP is also encouraging the public to use e-banking and digital payment services for “safer and more efficient financial transactions.”

Meantime, central bank services such as open market operations, PhilPaSS settlements, and servicing of cash withdrawals will remain opened and “unhampered”.